Alljoyzinho Suporte · Instagram

Data deletion

How to request deletion of the data that the Alljoyzinho Suporte app, Alljoy Hub's virtual assistant on Instagram, stores about you.

Last updated: 13 November 2026

Request deletion on Instagram

  1. Open Instagram with the account whose data you want deleted.
  2. Send a direct message to Alljoy Hub's official Instagram account with the text:
    Delete my data
    Other languages are also recognised, for example «Eliminar os meus dados», «Borrar mis datos», «Supprimer mes données» or «删除我的数据».
  3. The assistant automatically replies to confirm that the request has been recorded. The request is flagged to the Alljoy Hub team, which tracks the deadline. You don't need to send anything else.
  4. The data is deleted within one month of the request at the latest, in line with Art. 12(3) GDPR.

Because the app does not store usernames, the request must be sent from the Instagram account concerned. This also confirms that the request comes from the data subject.

Request by email

You can also write to alljoyhubb@gmail.com, stating your Instagram username. To locate and confirm your data, we will ask you to also send the message from step 2 from that account.

What is deleted

  • the history of direct-message conversations and of the comments handled by the app, including the text of your messages and of the assistant's replies;
  • stored replies and their delivery status;
  • internal records linked to your pseudonymous reference (for example, complaints or the deletion request itself).

Deletion overwrites the deleted content in the database.

What remains (90 days at most)

  • an anonymous record, with the date only, that a deletion was carried out, with no reference to you or to any content;
  • technical identifiers of messages already processed, without text or sender, used only to avoid processing the same message twice;
  • operational logs, which contain no message text and no user identifiers.

These are also deleted automatically 90 days after they were created. The only exception is an internal record that must be kept because of a legal obligation or a documented legitimate need (for example, an ongoing formal complaint), and only for as long as that reason applies.

Even without a request, the data stored by the app (except as described above) is deleted automatically 90 days after it was created. The app does not create backups of its database.

Data held by Instagram

This procedure deletes the data stored by the Alljoyzinho Suporte app. The conversation and comments also remain on Instagram, which is operated by Meta: you can delete your comments and the conversation on your side in the Instagram app. Data held by Meta is governed by the Instagram Privacy Policy.

If you write to Alljoy Hub again after deletion, the new messages are processed under the Alljoyzinho Suporte Privacy Policy.

Data controller

JASMIM EXPEDITO - UNIPESSOAL LDA, NIPC 519320417, owner of the Alljoy Hub brand, with registered office at Rua Palmira Bastos, n.º 32, 2870-036 Montijo, Portugal. Email: alljoyhubb@gmail.com. You may also lodge a complaint with the Portuguese data protection authority (CNPD): www.cnpd.pt.